06/26/2021
What: WORX 40V Power Share 4.0AH 14″ Cordless Lawn Mower
When: Bought October 12, 2020 direct website, displacement found June 26, 2021
Issue: Front left wheel and height control found displaced and therefore unable to roll the wheel or adjust height. Minor piece of wheel found to be broken rendering wheel wobbly.
Attempted Solution: Found receipt, created online account, tried to register product, but register page loops. Attempted chat with WORX, unable to establish communication for over 20 minutes, so quit and decided to solve it personally, especially after reading through WORX’s 5 year warranty terms, which would likely place product under “not covered” category. Moreover, any repairs would likely have extra charges incurred for shipping.
Solution
Found Problem: Front wheel axle unit displaced
Tools needed: Philip’s head screwdriver
I ended up taking the front cover apart to get at the heart of the matter. Though unnecessary in the end, it did afford a glimpse at the very simple nature of the product. There’s a bag of sand that weighs down the front of the mower. This one had been losing sand since delivery arrival. It was thought perhaps it was molding sand. Turns out the bag was ripped somehow. Throw some duct tape on that sucka.
The front wheel axle sits in molded tracks, and somehow had gotten out despite the retaining screws and washer in the back. It was a simple case of pushing the metal rod back to the proper position (bend facing forward) which also sets it into the clasp on the orange height adjuster handle. Then all the screws go back on and VOILA. Done.
I’m still disappointed in the flimsiness of the mower given that I had just bought it in October and used under 10 times. My last 14″ WORX cordless mower lasted me over 7 years with no major issue aside from the annoying spring-loaded height adjuster. At least I know its design is overly simple and any minor, non-electrical repairs in the future will not be super daunting.