Glowlight Plus Stuck on Downloading

Prob­lem: I just bought my mom a new Glow­light Plus aaand then it got stuck on the “Down­load­ing” screen for over 2 hours. Soft reset 2 times with the same result.

Solu­tion: plugged the charg­ing cord into it for a lit­tle while and then tried anoth­er reset. All of the sud­den, it worked! I guess it likes hav­ing the cord plugged in while updat­ing.